Statement of warranty
Light Waves Concept warrants all the products manufactured by Light Waves Concept to be free from defects in material and workmanship under normal use for a period of 12 months after the date of the original purchase price if repair or replacement is not possible or practical. Light Waves' warranty covers only the product itself; Light Waves will assume no liability for labor costs, installation costs, or other losses. Your warranty rights will be honored only when the product has been installed and used properly as deemed by Light Waves. Light Waves will not repair or replace products damaged by improper use or faulty installation.
To ensure proper use and installation, all electrical wiring must be performed by a licensed electrician, and the combined Wattage of a system’s bulbs must not exceed 75% the total capacity of its power supply.
In case of breakage
All order shipments leave our facility complete and in working order. Customer must report any damage within 3 days of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to firstname.lastname@example.org. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 3 day period will not be deemed valid by Light Waves Concept. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within 24 hours of receipt of merchandise.
Light Waves Concept will accept returns for a refund within 30 days of the shipment of your order.*Please note exceptions below.
Returns must be first acknowledged by Light Waves Concept prior to return. To obtain an RMA number and initiate the return process, please contact the customer service department via the phone (800-986-0169), through the contact form on the website, or by an e-mail to email@example.com. All packages sent to Light Waves must have an RMA number issued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 15 percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return.
All orders to Alaska and Hawaii will be charged actual shipping costs including Insurance.
Orders are sent via FedEx Ground, which requires Signature Proof of Delivery.
Please check with a sales representative for any specific questions.
For international returns that require a return label: Please note that Light Waves' primary carrier is FedEx and they unfortunately do not honor return labels for international returns. Under these circumstances, Light Waves ask that the customer return the product at their cost and upon receipt of the return, Light Waves will refund any shipping costs.
Please note that Light Waves Concept adds the following for international shipments:
1. A base fee of $50 this covers a fee that our shipper charges us to clear your goods through customs
Light Waves Concept does not finalize or ship your international order until your final approval is received.
2. An additional fee equal to 8% of the sales order price this covers all international shipping related expenses Once these fees are calculated, you will have the opportunity to accept or decline the order based on the total cost
Custom orders and large orders
Custom and large orders are non-refundable and cannot be canceled. Furthermore, all orders must be paid for upon placement. Custom and large orders will not begin production until payment is received in full.
Light Waves Concept accepts Visa, Mastercard and PayPal. Please call for further details.